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If you need some help with your delivery you might find the information you're looking for in our FAQs.

Frequently Asked Questions

Can I rebook my order?

You can rebook your delivery on our web portal.

Can I change my delivery time window on the day of delivery?

No, unfortunately it is not possible to change the time window once it has been routed.

How do I make a complaint about my delivery?

We are sorry that you are not happy with the delivery experience you have received. Please contact our complaints department by emailing us at [email protected] with your name, order number (if you know it), delivery address and phone number, followed by the details of your complaint.

My delivery is booked, when will I receive the timeslot?

You will receive your 2 hour indicative window once your order has been routed the night before delivery. This is usually around 20.00 in the evening. Panther makes deliveries between 07.00-20.00. Please note, this timeslot is an estimate and not guaranteed.

Can I request a time window?

We do not normally make requests for specific time slots as it depends on what other deliveries are being made in the area on the day. In exceptional circumstances we will put forward a request with the routers, however this is only a request and we cannot guarantee this will be met.

How do I change my address?

Please contact your retailer to change your address as Panther are not permitted to do this without the client approval.

Can my items be left with a neighbour?

Panther will follow delivery instructions that have been given by your retailer. All accepted deliveries must be signed for.

Can I collect from the depot?

Unfortunately, we do not allow customers to collect from our depots.

Can I track my order?

Yes, you can track your delivery on this page or here. On the day of delivery, you will be able to track the driver’s progress.

How will I know the driver is on their way?

You will have received a confirmation email or SMS on the morning of delivery confirming the delivery window, your driver’s name and mobile number – should you wish to contact them. You will also receive notification when the driver is one drop away from you. They will also call you 30-60 minutes before delivery.

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