{"id":3060,"date":"2023-07-21T11:08:27","date_gmt":"2023-07-21T10:08:27","guid":{"rendered":"https:\/\/panthergroup.co.uk\/?p=3060"},"modified":"2023-07-21T11:08:27","modified_gmt":"2023-07-21T10:08:27","slug":"benefits-of-a-trackable-delivery-service","status":"publish","type":"post","link":"https:\/\/panthergroup.co.uk\/2023\/07\/21\/benefits-of-a-trackable-delivery-service\/","title":{"rendered":"Benefits of a Trackable Delivery Service"},"content":{"rendered":"
When working in the transport and delivery sectors, good customer service is key. \u2018You\u2019re only as good as your last delivery\u2019 is a common phrase used in the sector, so providing premium \u2018white glove<\/a>\u2019 customer service makes a difference.<\/p>\n There are many ways to improve your delivery service, but a particularly important one is providing trackable deliveries. A trackable delivery allows a customer to know exactly where their order is at any point during the delivery process. Here are the key benefits of this type of service:<\/p>\n One-hour pre-delivery calls and SMS messages help to remind customers of their incoming deliveries, ensuring they are prepared for their arrival. This is particularly useful when a customer requires installation or removal of existing goods. These pre-delivery communications offer delivery specialists the opportunity to keep the customer in the loop on the exact times for their arrival. For example, if they have finished a previous delivery early, they may be able to arrive and deliver the item\/s before the allocated time slot, providing the recipient chooses to accept this of course.<\/p>\n Providing excellent final mile delivery services means keeping the customer informed and ensuring that they can be prepared for their delivery. Offering selectable delivery time slots at checkout allows customers to highlight exactly when they will be ready for their delivery, ensuring everybody is informed.<\/p>\n Logistics firms must deliver a positive doorstep experience that enhances the customer\u2019s perception of the retailer. Delivery is a part of your relationship with the shopper and is usually the only point of physical contact the customer will have with an online retailer. Nobody appreciates a surprise appointment they aren\u2019t ready for, which is why a trackable delivery service is essential in providing excellent final mile customer service experiences.<\/p>\n If you are looking for a delivery partner that offers trackable standard<\/a> and premium<\/a> two-man delivery services, we can help!<\/p>\nPre-delivery communications<\/h2>\n
Trackable delivery time slots<\/h2>\n
Providing a positive experience<\/h2>\n