If you’re a business selling products online, you’ll need to make sure you’re offering your customers a great delivery experience. The delivery company you choose to work with is crucial to the success of your business, especially, if you’re delivering large or heavy items. Partnering with a two-man delivery service company can be a great game changer.
However, all two-man delivery companies are not created equal. Some offer a more extensive and flexible range of services, including installation, removal of packaging, premium time windows, and more.
This is important because the delivery experience your customers have will impact whether they turn to you the next time they dig out their wallets. Customers know they have a number of choices and will soon seek out competitors if they are not happy with their delivery or the customer service response.
So why do you need a two-man delivery service and what are the benefits for your business?
Staying ahead of competitors
More and more consumers are turning to online retailers when they buy big ticket items. E-commerce now accounts for more than a quarter of all retail sales in the UK and will reach nearly one-third of all retail sales by 2024.
Furniture and homewares account for 28% of the most popular items, followed by white goods and consumer electronics at 18%, and sports equipment at 17%. This has seen a steep rise in the number of specialist two-man delivery services across the UK. Ever tried to move a fridge on your own? It’s not easy!
So as an online retailer what can you do to create a positive impression and differentiate yourself from the competition?
A market-leading delivery service is a tried and tested way to enhance the service provided. You need a logistics partner with premium delivery options like weekend delivery, nominated day delivery options, upgrades like wet and dry installation, soft assembly, premium time windows, Saturday and Sunday delivery slots, plug-and-play, door removal, and customer returns.
Getting a two-man delivery service for your business will help you stay ahead and differentiate you from your competitors.
Flexible delivery options and experience
According to the e-commerce association IMRG’s UK Consumer Home Delivery Review 2021, 50% of online consumers will abandon their basket if you don’t provide enough delivery options in your online checkout.
The same report found a total of 65.7% of customers surveyed said that a good delivery experience has encouraged them to order from the same retailer.
Delivery is a part of the customer service journey and the only point of physical contact the customer will have with an online retailer. It is vital you get it right.
Having flexible delivery options is key as well. Customers want pre-10 am and post-6 pm deliveries and the recovery of non-operational and obsolete goods with specialist disposal.
And never underestimate the importance of the climate to your customers. Consumers are turning away from providers with poor corporate social responsibility and turning towards companies that protect the environment by keeping waste to a minimum, recycling, conserving energy, and using environmentally friendly technologies.
Great customer experience and reviews
There’s also the impact of social media and online review sites like Trustpilot. They allow consumers to vent their frustrations and may deter reputation-savvy consumers who are more likely than ever to do their research before buying.
The flip side is that shoppers, younger ones in particular, are more likely to be influenced by positive website reviews and social media comments. A two-man delivery service company can ensure your goods are safely delivered – which of course leads to happy and satisfied customers.
If you need support with your product deliveries or are looking to partner with a two-man delivery service, we can help!
At Panther Logistics, we offer standard and premium two-man white glove delivery and end-to-end e-fulfilment services. Contact us online or give us a call on 01604 215 000.