Two-person delivery specialist Panther Logistics is seeing record growth thanks to a rise in online furniture sales despite a dip in overall online purchases.
Research from UK e-commerce association IMRG shows that overall e-commerce is seeing negative growth but home, garden, and electrical experienced growth of 5% year-on-year.
Therefore, retailers need an edge over their rivals and have quickly recognised that an exceptional delivery service is an effective way to stand out.
Panther’s Sales Director Samuel Scott said: “Both established and emerging businesses are looking to scale up their big-ticket online retail – and are using Panther to make their mark.
“A market-leading delivery service generates a positive impression of the retailer and is a tried and tested way to encourage repeat custom.
“At the other end of the scale, online buyers will soon seek out competitors if the carrier is late or makes a mistake.
“It has never been more important for retailers to recognise the importance of a convenient and service-led delivery partner.”
Panther supports retail partners with unrivalled delivery options like weekend delivery, nominated day delivery options, upgrades like wet and dry installation, soft assembly, premium time windows, Saturday and Sunday delivery slots, plug and play, door removal, and customer returns.
It also offers recovery of non-operational and obsolete goods with specialist disposal for a stress-free delivery experience.
Samuel added:
“What used to be premium services are now expected as standard. Adhering to outdated delivery standards is a sure-fire way to alienate the customer.”
Panther also invests heavily in its fleet, employee training, depots – it has nine facilities nationwide – and works closely with its customers to plan capacity in line with predicted volumes to ensure peak performance, a flatlining of volumes, and an overall improved first-time delivery rate.