Finding an appropriate courier to provide a furniture delivery service is difficult for many homeware retailers and manufacturers. Many less specialised couriers will not be able to properly account for the size and weight of these products when delivering them, being unable to properly deliver the items to safe, secure locations for customers. Delivery partners who specifically provide furniture courier services have the experience to recognise the premium elements that these types of deliveries require.
Furniture collection and delivery is a logistically complex process, especially fully assembled furniture delivery, which involves not only the usual complexities of routing and delivering large products, but also ensuring products are delivered to customers in certain windows so they can be in to receive them.
Get a Premium Furniture Delivery Partner
The answer is a two-person, premium delivery service for furniture. These services, like Panther’s own, offer delivery to specific rooms of customers’ houses, with couriers who specialise in large items and can carry the furniture to an area of the customer’s choice. Any unassembled furniture can also be assembled on prior request.
This door-to-door furniture delivery is also known as white glove delivery and is an important part of a furniture retailer’s customer journey, being the only point where the customer interacts with the company outside of the website. Having an experienced, premium, reliable partner should be core to any retailer’s strategy.
Offer to Remove Old Furniture
There’s also the aspect of furniture removals. If a customer has ordered a new bed, they will often need to remove the old bed as well. With a bespoke two-person delivery service, you can often offer the service to remove the old furniture as well as placing the new products in situ.
Panther Logistics offers premium courier services that work for both retailers and customers. We give customers a range of options to improve their experience, including weekend delivery and nominated day delivery options, furniture assembly, specific room delivery, premium time windows, and customer returns. In turn, these give retailers piece of mind that their customers are being properly looked after by their delivery partner, which reflects well on the brand too.
Contact us to find out more about our premium, two-person, white glove delivery services.