When working in the transport and delivery sectors, good customer service is key. ‘You’re only as good as your last delivery’ is a common phrase used in the sector, so providing premium ‘white glove’ customer service makes a difference.
There are many ways to improve your delivery service, but a particularly important one is providing trackable deliveries. A trackable delivery allows a customer to know exactly where their order is at any point during the delivery process. Here are the key benefits of this type of service:
One-hour pre-delivery calls and SMS messages help to remind customers of their incoming deliveries, ensuring they are prepared for their arrival. This is particularly useful when a customer requires installation or removal of existing goods. These pre-delivery communications offer delivery specialists the opportunity to keep the customer in the loop on the exact times for their arrival. For example, if they have finished a previous delivery early, they may be able to arrive and deliver the item/s before the allocated time slot, providing the recipient chooses to accept this of course.
Trackable delivery time slots
Providing excellent final mile delivery services means keeping the customer informed and ensuring that they can be prepared for their delivery. Offering selectable delivery time slots at checkout allows customers to highlight exactly when they will be ready for their delivery, ensuring everybody is informed.
Providing a positive experience
Logistics firms must deliver a positive doorstep experience that enhances the customer’s perception of the retailer. Delivery is a part of your relationship with the shopper and is usually the only point of physical contact the customer will have with an online retailer. Nobody appreciates a surprise appointment they aren’t ready for, which is why a trackable delivery service is essential in providing excellent final mile customer service experiences.
To find out more about our Panther Logistics tracking service, contact us or give us a call on 01604 215 000.